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This feature allows you to add guests to a party, split multi-room reservations into individual reservations within the party, as well as detaching guests from a party. To split a multi-room reservation into separate reservations for a party follow the steps below: 1. From the Options menus, select Party. Select Split to divide the highlighted reservation and create one additional reservation attached to this party.

You may repeat the split action until all rooms in the original reservation split into individuals. Select Split All to divide the highlighted reservation and create one additional reservation for every room attached to the original reservation. For example, if the highlighted reservation is for 3 rooms, this divides the reservation into 3 separate reservations.

From the Options menu, select Party. Select Add to Party. Search for and highlight the existing reservation you would like to add to this party and select OK. The reservation now belongs to the party. To detach a reservation from an existing party, follow the steps bellows: 1.

Highlight the reservation you wish to remove from the party, and select Detach. The reservation no longer belongs to the existing party. To change the party a reservation belongs to from one party to another , follow the steps below: 1.

Highlight the reservation you wish to change parties, and select Chg. Search for and select the primary reservation that you wish to change the association to and select OK. The reservation now belongs to another party. Checking or un-checking any of the privilege options changes the guests authority for certain in-house services. Whether or not video check out is allowed for the guest may depend on whether the guest has provided a credit card method of payment and whether property policy permits.

The actual folio upon departure could greatly differ from the pro forma folio. Folio Style allows you to select the style in which you wish to print and display the selected folio. Preview displays the selected folio on screen. Once the folio displays, you may print the folio from the preview screen.

Print prints the selected folio. File generates a PDF file that you can display to the screen or save locally or to the network drive. When a guest with a reservation arrives, and there are no rooms clean or inspected to check them in, this feature prioritizes handling those arrivals. Reservations placed on queue can be pre-assigned to a room number, or may be queued with no room assignment.

To place a reservation on queue, follow the steps below: 1. From the Options menu, select Queue. Select OK to save the reservation into the queue. NOTE: A message displays indicating the reservation is in queue and at what priority i. Rate Info The Rate Info option displays all room rates and a package summary, including taxes, for each night of the guest stay. This is particularly useful when guests have rate changes during their stay.

Register Card The Register Card feature pre-prints a registration card for the reservation. In addition, if the original registration card becomes lost or missing, it is useful to generate a new registration card.

This is only available from the Front Desk when a guest already occupies a room. Follow the steps below to room move a reservation: 1. From the Options menu, select Room Move. Click the drop down arrow next to the Move to Room field. Locate a room for the guest using any search criteria. Highlight the desired room and select OK.

Select OK with the new room number selected to save changes. Select the appropriate room status. Routing applies to reservations at any time before or after arrival. There are 2 types of charge routing. Room routing automatically routes charges to a different guest room and folio. From the Options menu, select Routing. Select the Window radio button at the top of the screen. Choose either the Entire Stay or the Other Dates radio button in the center of the screen.

The guest name displays in the Name field. If the charges belong to that guest, leave the default name. If the charges belong to another name i. Company profile with an AR number for direct billing, click the drop down arrow next to the Name field. Click the drop down arrow next to the Transactions field. Select Add to move the transactions to the bottom of the screen and select OK to exit.

Select OK to exit. Click the drop down arrow next to the Window field to indicate the folio window to route charges. Select Close to exit Routing. Select the Room radio button at the top of the screen.

Click the drop down arrow next to the Route to Room field. Search for the room to route charges to using the Name or Room fields in the search criteria. Select either individual transactions or pre-defined routing codes to route as learned in the first part of this section. NOTE: If you setup Routing on folios or guest rooms after charges have already posted to the master folio, those charges do not automatically move or refresh to the new instructions.

You must manually mark each charge on the folio and transfer them, as necessary, to the appropriate folios. From the Options menu, select Shares. Select Combine. Select the Reservation radio button at the top of the screen. Click the drop down arrow next to the Name field. Search for the existing reservation by Name or Room and select OK.

Select the Profile radio button at the top of the screen. Update the number of Adults and Children. If the second guest is to use a different form of payment than the first, update the Payment, Credit Card No. Date fields. This assigns a zero rate to every other share on the reservation.

Select OK to save the share and return to the reservation. To split an existing share, follow the steps below: 1. Highlight the primary reservation and select Break Shr. This function splits the one, shared reservation into two separate reservations and generates a new confirmation number for the broken share.

Traces assist the hotel in taking actions on a special guest requests. Follow these steps to enter a trace on a reservation for a fellow employee: 1.

From the Options menu, select Traces and New. Select the From Date and To Date for the trace to appear on reports. Click the drop down arrow next to the Dept Code field to choose the department s to send the trace. Select one of the pre-defined Trace Texts, if applicable, by clicking on the ellipsis box on the right side of the screen. Type any additional trace information in the white Trace Text box, if necessary. To resolve a Trace sent by another department, follow the steps below: 1.

From the Options menu, select Traces. To resolve a particular trace, highlight the applicable trace and select Resolve. To resolve all traces on a reservation, select the All option to mark all traces and then select Resolve. Extensive search criteria help you locate the ticket numbers for baggage and parcels for arriving guests from the valet or bell stand.

In addition, you can create and edit tickets, associate or un-associate reservations with tickets, and access reservation details and options. It is un attached from the reservation if it was attached to a reservation and is no longer accessed via search. Waitlist The Waitlist option allows you to place a reservation into a waitlist status in the event that no rooms are available at the hotel.

In the Room Plan, all in-house and pre-blocked rooms display in a calendar function to view a week at a time. Use this feature to move pre- blocked reservations to arrive in rooms expected to depart. To use the Room Plan to pre-block arriving reservations, follow the steps below: 1. From the main menu, select Reservation and Room Plan. Alternately, highlight an existing guest reservation and choose Edit to update the reservation.

The arrival date must be the current date. To move pre-blocked reservations from one room assignment to another, simply search for the existing reservation, and using your mouse, click and drag the reservation to the desired room number. Floor Plan The Floor Plan feature is a visual display of all rooms in the hotel in relation to each other, floor by floor. You may also view the current Housekeeping status of every room i. To view the Floor Plan, follow the steps below: 1. From the main menu, select Reservations and Floor Plan.

Highlight the desired floor and select View. The Housekeeping and Front Office statuses of the rooms on the selected floor appear in a legend at the bottom of the screen. The rooms within the display reflect the colors associated with each status. Double clicking on any room with an Occupied or Expected Arrival displays the reservation. Batch Confirmation Letters can be printed, faxed, or emailed immediately upon making a reservation, as seen earlier in this chapter.

Alternatively, a hotel can Confirmations choose to pre-set confirmation letters for batch printing later. We covered Individual confirmation letter printing earlier in Reservations Options.

In this section, we explain the batch confirmation function. To print batch confirmations, follow the steps below: 1. From the main menu, select Reservations and Confirmation. To see only those reservations with confirmation letters pending, it is important to check the box in the center of the screen labeled Pending Only. This displays all confirmation letters marked for batch sending.

Once marked, select Send and all confirmation letters print. All selected printed confirmation letters unmark for printing. Once marked, select Send. All confirmation letters fax to their attached fax numbers.

A working fax interface is required for this feature. All selected fax confirmation letters are unmarked. All confirmation letters email to their attached email addresses. A working email interface is required for this feature. All selected email confirmation letters are unmarked. See the Reservations Options section for a detailed explanation on using this screen. Once all confirmation letters to send are marked, select Send to produce or deliver the letters.

To move from month to month, select the month you desire at the top of the calendar. This screen most often displays overall hotel availability for weeks at a time, and furnishes information about events and sells strategies for the hotel.

You can search for incoming guests via a number of customizable for Arrivals criteria, check them in, or perform a walk in. To search for arriving guests, follow the steps below: 1. From the main menu, select Front Desk. Select Arrivals. The top portion of the screen provides a variety of fields to narrow your search for the arriving guest.

The bottom portion of the screen displays reservations and search results in the grid. Enter the search information into the appropriate fields. Select Advanced to produce more search options. Use the Clear feature to remove all search options and begin a new search.

Select Search to display results. You can cancel an expected reservation if the guest has not made a deposit to guarantee the reservation, if the reservation is a duplicate, or if the guest informed the property that they would not arrive. Canceling a reservation releases the room back to availability. NOTE: If the guest has made a deposit, you cannot cancel the reservation with this option.

You must refund a deposit through the Cashiering module. Card prints a registration card for the highlighted guest. The default registration card is automatically selected. If no default card exists, the Registration Card screen prompts the user to select a registration card from the Registration Cards reports group. From the main menu, select Front Desk and Arrivals. Search for and highlight the arriving guest. Otherwise, select Check In. If no rooms are available, the Room field is blank.

To change the room number assigned, or to search for an alternate room, click the drop down arrow next to the Room field. Search for and highlight an available room clean or inspected , and select OK to return. Whether the presented method of payment is the same or needs to change, swipe the credit card at this point for accuracy purposes.

If the card is not available to swipe, manually enter the card or payment details. Click the drop down arrow next to the Method of Payment field to select the form of payment.

Alternately, if there are multiple forms of payment i. Enter the Credit Card No. Answer Yes or No to print the registration card. A message displays confirmation the successful check in. Select OK to complete. Select Walk In. Complete the Rate Query screen and select OK. Complete all fields as outlined in the Reservations chapter of this manual. Select OK to save the check in. Answer Yes. Confirm the payment information or change it as needed.

Remember to swipe the credit card if applicable. A message displays asking to print a registration card. Answer Yes or No to print a registration card. A message displays to confirm the successfully check-in. Reservations put on queue go into a priority list for Arrival into Housekeeping to attend to first.

Coordinated Front Desk and Housekeeping Queue operations help to better service guests and prioritize assigning them clean rooms upon arrival. A reservation does not necessarily have to have a room number assigned to be in the queue.

You may place a room reservation on queue without pre-assigning a room number. To place an arriving reservation into the Queue, follow the steps below: 1. Once you locate the guest reservation, highlight the record and select Options.

Select Queue. A message prompts to place the reservation on Queue. From the main menu, select Front Desk and Queue Reservations. Reservations already placed in queue display on this screen in priority order. Click on any column header to resort the display. Note the Q-Time and Room Status columns. If a reservation is ready to check-in and the room is available, highlight the reservation and select Check In.

Continue the process to check in the reservation as outlined earlier in this chapter. To alter a reservations place in the queue, highlight the record and select Priority to move the reservation to the top of the queue. To search for an in-house guest, follow the steps below: 1. Enter in the desired search information i.

Name, Room No. Select Advanced for additional search criteria options. Select Search. For example, when a guest wishes to extend their stay, editing the in- House Guest house record is required. Records To modify an in-house guest reservation, follow the steps below: 1. Enter search criteria i.

Highlight the record and either double-click it or select Edit. Make any applicable modifications to the in-house record and select OK to save changes. For example, if you accidentally checked in an Check-In incorrect reservation, it may be necessary to cancel that check-in.

NOTE: Canceling a check in can only happen on the day of arrival while no charges exist on the guest folio. In addition, canceling a check-in does NOT cancel the reservation — the record only returns to a Due-In status. To cancel a checked in reservation, follow the steps below: 1. Highlight the incorrectly checked in reservation record. A message displays asking if you would like to block the room. Answer Yes to leave the room number pre-blocked on the arriving reservation.

Answer No to return the reservation to a due-in status, without having a room number pre-assigned. Posting Masters Posting commonly exist for Banquet charges and internal financial purposes. To use the Accounts function, follow the steps below: 1. From the main menu, select Front Desk and Accounts.

Enter the profile Name used to create the posting master or the last name of a guest. Enter the First Name of the guest if the PM is for an individual rather than a company or group.

If this is the case, select the room type that best serves the intended purpose of the reservation. For example, if creating the reservation for a Banquet Charge, the hotel may have a room type called PB Posting Banquets.

Most PM room numbers are in the series i. Enter the Rate Code defined by your hotel for PM accounts i. Enter the Market Code defined by your hotel for PM accounts i. Enter the appropriate Source Doe defined by your hotel for PM accounts i. Select OK to complete the account. If the Date From date for the Posting Master is the current business date, a message displays asking if you would like to check in the guest. Room The Room Assignment feature offers a variety of useful functions, allowing you to easily pre-block rooms for your arriving guests and speed up the check in Assignment process at the desk when working with large group check ins.

If there are a large — Individual number of special room type requests or VIP arrivals, pre-blocking rooms can help eliminate last minute rushing to prepare rooms for their arrival.

From the main menu, select Front Desk and Room Assignment. NOTE: This screen only displays reservations that do not have a room number assigned. Enter the search criteria desired for the arriving guests to pre-block. Highlight the individual reservation you wish to pre-block and select Assign. Highlight the desired room number and select OK.

The reservation pre-assigns to a room and removes from the display. Select the Auto option. Searching for the reservations prior to selecting Auto is strongly encouraged. Choose the Assign radio button at the top of the screen. To assign certain room types or specific features i. King Non-Smoking, 3rd Floor, etc. Room Type, Smoking, Floor, etc. To vary the Housekeeping statuses in the assignment process, select the check boxes to the right of the screen for Dirty Rooms, Clean Rooms, and Inspected Rooms.

When completed entering information, select Start. As the system automatically assigns a room to each reservation, the in the Status section of the screen shows the room number assigned to each. After completing the automatic room assignment, the display counts the rooms assigned and unassigned. NOTE: If reservations fail to assign during this process, change the selection criteria and attempt the automatic assignment again. Select the Advanced search option and place a check mark in the Include Assigned Res.

Search for the reservation s to unassign rooms and highlight the desired record. Select Unassign. To remove a range of reservations with pre-blocked rooms, follow the steps below: 1. Search for existing pre-assigned reservations using steps above. At the top of the screen, select the Unassign radio button. Input any search criteria to narrow the reservations affected i. Group, Arrival Date, etc. All rooms that meet the criteria are no longer pre-blocked. The database retains messages in the system until you delete it or until the End of Day sequence Night Audit following the recipient guest's check out.

Typically, when leaving a message for an individual, the Reservations Options is the most practical place to manage the message for the guest. When managing messages for multiple guests, the function within the Front Desk menu allows extended capabilities.

From the main menu, select Front Desk and Messages. Input the Name or Room of the party to receive the message s and select Search. Select OK to deliver the message. Search for and highlight the guest with a message to edit. Highlight the message to alter and select Edit. Make any necessary changes to the caller information or message text.

If you sent this message to more than one guest, a message prompts you to save the change for the current guest only or for all guests who received this message.

Select This Guest or All Guests, as appropriate. This prevents accidentally delivering the same message to guests more than once. To deliver a message to a guest and mark the message received, follow the steps below: 1. Select Front Desk and Messages. Search for the party to receive the message s. Highlight the message and select Receive to indicate that you have given the message to the guest.

Follow the steps below to view existing traces for your department: 1. From the main menu, select Front Desk and Traces. Click the drop down arrow next to the Department field in the search criteria and choose your department i. Front Desk, Reservations, Housekeeping, etc. Ensure the check box next to Unresolved is active to only few traces that require action.

Traces for your department display in the results grid. To view details or modify on an individual trace, select Edit. Make any applicable modifications and select OK to save changes.

Locate any traces for your department as outlined in the previous section. Highlight the trace that has a completed action, and select Resolve. To resolve all department traces, select All and then Resolve.

Wake Up The Wake-Up Calls function allows you to set, view, and delete wake up calls for rooms, guests within a room, or room blocks. If no active PBX interface functionality exists, it is possible to use this feature to log manual wake up requests for reporting.

To create new wake-up call and manage the call log, follow the steps below: 1. From the main menu, select Front Desk and select Wake-up Calls. To select to set wake up calls for an entire group, click the drop down arrow next to the Block field and select the appropriate group. Enter any Notes regarding the call request. NOTE: You may set up individual wake-up calls for guests sharing the same room, whether or not they have individual phone extensions.

You may select the sharers individually to set up separate wake-up calls. This feature marks the actual time the PBX Operator delivered the wake-up call. Debits and Credits are Credits key aspects of transactions you post as a Cashier. Restaurant Dinner. In most cases, credits are payments posted when a guest checks out. For financial accountability and security, OPERA requires you to login each time you make a financial transaction.

Passwords for cashier logins are the same as your user password when you log into the system. Each user also has a unique Cashier ID attached to their user name that tracks all financial transactions posted by the user. Having these security features requires each user to be accountable for all postings and payments performed on a given business date and helps prevent fraudulent financial activity in the system.

Guests may have up to eight folio windows, which you can view, print, or use to bill them separately. Multiple folios are required when closing charges to Direct Bill.

To open and navigate multiple folio windows, follow the steps below: 1. From the main menu, select Cashiering. Select Billing. Enter your Password select Login. Search for and highlight the guest whose folio you wish to display and choose Select.

Right click with the mouse to open a menu of options. Select New Window near the bottom of the list. Another folio window appears to the right of Folio 1. Repeat this process up to a maximum of eight 8 folio windows. Employees can move postings from one folio window to another by dragging and dropping the transaction with the mouse. To perform this, click on the charge to move with the mouse, hold and drag the charge to the 2nd window, and release the mouse to drop the charge.

Posting a From time to time, it is necessary to post charges manually to a guest folio. Charges posted directly by a user require accessing the folio. To manually post a charge to a guest folio, follow the steps below: 1. From the main menu, select Cashiering and Billing. Search for and highlight the desired guest room. Choose Select to open the folio. The transaction description populates in the Description field.

Enter dollar Amount of the posting. Enter the Qty Quantity to post multiple transactions at the same price. If a guest receives 30 photocopies at. Select the folio Win Window to post the transaction. The default window for all postings is the first folio window. Select from a list of Arr.

Code Arrangement Codes if the charge description should group by charge type i. Restaurant Charges. This is only for transactions of the same nature to display on the folio with a generic name. Enter the Check No. Use the Supplement and Reference fields to enter an explanation of the charge. These fields may print on the guest folio, so be certain to limit explanations to text appropriate for the guest to view. Select Post to post the charge.

Continue this process to post charges until complete. Once all charges post, select Close. The posted charges now display on the folio.

Transfer Follow the steps below to transfer a charge from one room to another: Charges 1. Search for, highlight the desired guest room, and choose Select. Highlight the charge s to transfer and right-click the mouse. Select Transfer Transaction. Verify the transfer information and select Transfer. Highlight the charge s to transfer and right click the mouse. Select Transfer to Window and choose the Window number. The folio window displays with the charges transferred.

NOTE: You may also transfer charges from one folio window to another by dragging and dropping the charge across windows. For example, to open PDF as full-screen or without toolbar. Please note that, if you change the PDF viewer make sure to change the input arguments as well. Each PDF viewer has its own arguments to operate. In order to operate with this addon, please right-click on any link a link to a PDF document and then click on - Open and Download with PDF Viewer - item from the context-menu.

The PDF file will first be "downloaded" and then "opened" in a default PDF viewer the one which is set in the options page. Please note that, the PDF file will be downloaded in the "default" download folder in your machine.

Note 2: before using the addon, please open the option's page and make sure the path to the PDF viewer is correct based on your Operating System. Use the Evernote extension to save things you see on the web into your Evernote account. We use information technology and tools to increase productivity and facilitate new forms of scholarship. Toronto: University of Toronto Press, ISBN: —0—— —1. The past decade has witnessed an explosion of books and articles exploring the world of food in early modern Europe, from synthetic crossdisciplinary studies to the publication of texts and translations of recipe collections and cookbooks that will serve as primary resources for yet more synthetic studies.

An English translation of what has been since its publication in a famous and influential book is long overdue. The book went through at least seven Italian editions, remaining in print until , and adaptations using many of the recipes appeared in Catalan Granado Maldonado [] and Dutch Magirus [] , though without attribution. Echoes of his fame are found in English cookbooks well into the seventeenth century. Born in a small town in Lombardy, Scappi cooked for several cardinals in Northern Italy before settling in Rome, probably in the s, where he continued to work in the upper echelons of the ecclesiastical elite.

He died in Several analytic indices follow the appendices.